MUST BE ABLE TO PASS ALL ORIGINALITY TESTS.
Read the â€œZappos: Delivering Customer Satisfactionâ€ case attached.
Write a four to six (4-6) page paper in which you:
- Analyze the manner in which Zapposâ€™ leadership has fostered a culture of ethicalness in the company. Suggest two (2) actions that other companies can take in order to mimic this culture.
- Determine the major impacts that Zapposâ€™ leadership and ethical practices philosophy have had on its stakeholders.
- Examine three (3) of the ethical challenges that Zappos faces. Recommend three (3) actions that Zapposâ€™ leadership should take in order to address these ethical challenges.
- Evaluate the effectiveness of the core values in relation to developing a culture of ethicalness. Determine the manner in which the core values support the stakeholderâ€™s perspective.
- Analyze the major ethical challenges that Zappos has faced. Determine whether or not you would have resolved these challenges differently than Zapposâ€™ management. Provide a rationale for your response.
- Use at least four (4) quality academic resources in this assignment. Note: Wikipedia and other similar Websites do not qualify as academic resources.
Your assignment must follow these formatting requirements:
- Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.
- Include a cover page containing the title of the assignment, the studentâ€™s name, the professorâ€™s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.