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Using your Week 2 Business Case complete the following Stakeholder Register Exercise (Exhibit 6.4 on page 183 of the Kloppenborg tex


Using your Week 2 Business Case complete the following Stakeholder Register Exercise (Exhibit 6.4 on page 183 of the Kloppenborg tex

 

Problem Set #3

Attached Files:

Stakeholder Register & Communications Matrix ExerciseInstructions: Using your Week 2 Business Case complete the following Stakeholder Register Exercise (Exhibit 6.4 on page 183 of the Kloppenborg text) and Project Communications Matrix (Exhibit 6.9 on page 192). Complete instructions and templates based on these exhibits have been provided (see attached document). 

 

Week 6 Homework

There are countless sites that are willing to share the results of the data collection they perform with the general public. As analysts, it is important for us to understand how to acquire and work with a wide array of data from a wide array of sources. This week, we will focus on one open-source site:https://www.bls.gov/data/ – or – https://www.bls.gov/cps/tables.htm#charemp – You will have to cut and paste this into your browser – the site does not support direct linking.This week’s assignment is to take one of the datasets available on this page and graph it using R. You have the choice of the dataset from the above page, and the type of visualization you wish to use. In your paper, describe the dataset and its significance.Your paper should be 500 words with a screenshot of the R code and the visualization you create. Feel free to cite one of this week’s study materials or one that you locate via research but you should cite at least one reference, check your work with Grammarly and follow APA format. 

 

  • Week 6 AssignmentComplete the following assignment in one MS word document:Chapter 10 –discussion question #1-2 & exercise 1 & 7Chapter 11- discussion question #1-4 & exercise 4When submitting work, be sure to include an APA cover page and include at least two APA formatted references (and APA in-text citations) to support the work this week.All work must be original (not copied from any source).
  • AssignmentPortfolio AssignmentThis week discuss a current business process in a specific industry.  Note the following:-The current business process itself.-The industry the business process is utilized in.After explaining the current situation, take the current learning from the course and:
    • Explain a new technology that the business should deploy.  Be specific, don’t only note the type of technology but the specific instance of technology.  (For example, a type of technology is smart automation a specific type of automation is automated light-dimming technology).
    • Note the pros and cons of the technology selected.
    • Note various factors the business should consider prior to deploying the new technology
    • The above submission should be three pages in length.  Remember the total length does not include the APA approved cover page or the references.  There should be at least three APA approved references to support your work.
  • Discussion BoardWeek 6: Discussion 1
    Week 6: Discussion 1Create a discussion thread (with your name) and answer the following question:
    Discussion 1 (Chapter 10): There have been many books and opinion pieces writ-ten about the impact of AI on jobs and ideas for societal responses to address the issues. Two ideas were mentioned in the chapter – UBI and SIS. What are the pros and cons of these ideas? How would these be implemented?Your response should be 250-300 words.  Respond to two postings provided by your classmates.
    There must be at least one APA formatted reference (and APA in-text citation) to support the thoughts in the post.  Do not use direct quotes, rather rephrase the author’s words and continue to use in-text citations.
  • Discussion BoardWeek 6: Discussion 2
    Week 6: Discussion 2Create a discussion thread (with your name) and answer the following question:Discussion 2 (Chapter 11): Explain how GDSS can increase some benefits of collaboration and decision making in groups and eliminate or reduce some losses.Note: The first post should be made by Wednesday 11:59 p.m., EST. I am looking for active engagement in the discussion.  Please engage early and often.Your response should be 250-300 words.  Respond to two postings provided by your classmates.There must be at least one APA formatted reference (and APA in-text citation) to support the thoughts in the post.  Do not use direct quotes, rather rephrase the author’s words and continue to use in-text citations.

STAKEHOLDER REGISTER/COMMUNICATION EXERCISE

Instructions: Using your Week 2 Business Case complete the following Stakeholder Register Exercise (Exhibit 6.4 on page 183 of the Kloppenborg text) and Project Communication Matrix (Exhibit 6.9 on page 192 of the Kloppenborg text). Templates based on these exhibits have been provided below.

Copy and paste your Business Case in the space below (ensure it is single spaced, Times New Roman 12-point font). Fill in ten (10) identifiable stakeholders from your selected project. At least six (6) of the ten (10) need to be specific stakeholders that must be key and internal within the overall execution and completion of the project. This means that they will be a primary part of completing the project and will be integral to the planning and execution phases of the project as well as doing the actual work. Then fill in the required information as provided in the Kloppenborg text for the Register and the Matrix.

Your identified stakeholders need to be specific. For example, listing City Government is not specific enough. What department of the city government are you referring to? Is it several? A construction project could include engineering, planning and zoning, public works and even mayor/council. However, these may not be key and internal unless in is a project being specifically completed by that organization or an agency of that organization. If you can breakdown an identified stakeholder group into smaller groups then you have not been specific enough. Do not leave out obvious stakeholders. Be thorough and be specific.

Be sure each tool starts on its own page. Ensure no row is split between two pages. Adjust row height and column width as needed to format properly.

Business Case:

STAKEHOLDER REGISTER

 

Stakeholder

Interest in Project

Priority

Support/Mitigation Strategies

1

 

 

 

 

2

 

 

 

 

3

 

 

 

 

4

 

 

 

 

5

 

 

 

 

6

 

 

 

 

7

 

 

 

 

8

 

 

 

 

9

 

 

 

 

10

 

 

 

 

PROJECT COMMUNICATION MATRIX

 

Stakeholder

Project Info Needs

Stakeholder Info Needs

Methods

Timing

1

 

 

 

 

 

2

 

 

 

 

 

3

 

 

 

 

 

4

 

 

 

 

 

5

 

 

 

 

 

6

 

 

 

 

 

7

 

 

 

 

 

8

 

 

 

 

 

9

 

 

 

 

 

10

 

 

 

 

 

,

Project Title: North Tryon Street Gateway Streetscape Project (Charlotte, NC 2022-2024) 

Business Case: 

The North Tryon Street Gateway Project is between Uptown Charlotte (NC) and the North End of Charlotte. New pedestrian lighting and upgrades to existing pedestrian lights are among the features being installed along North Tryon Street in Charlotte. The walking path will be covered around 30 miles of north street Gateway are being constructed using Concrete. Budget is $890,000 to cover planning and design, acquiring the right of way, consultant fees, construction, signalization, permits and landscaping.  The Project in Construction stage and entire project will complete 2024.

,

CONTEMPORARY PROJECT MANAGEMENT, 4E

Timothy J. Kloppenborg

Vittal Anantatmula

Kathryn N. Wells

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Stakeholder Analysis and Communication Planning

Chapter 6

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Chapter 6 Core Objectives:

List, describe, & prioritize project stakeholders

Describe each section of a project communication plan

Build a communication matrix

Develop strategies for stakeholder management

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Chapter 6 Behavioral Objectives:

Tell how to build project relationships & why they are important for communication

Develop a project communications management plan

Plan, conduct, & improve project meetings

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The Organizational Zoo

“The use of creative tools such as metaphor and reflective conversations is becoming more common and makes a significant contribution to success…”

www.organizationalzoo.com/profiler

Copyright Arthur Shelley 2013

Image artist John Szabo

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Identify Stakeholders

After charter is accepted, a good place to start detailed planning is with understanding who the stakeholders are and how to communicate with them

PM’s Stakeholder Responsibilities include:

Understanding the stakeholders

Building relationships with stakeholders

Developing a communications plan for dealing with stakeholders

© 2019 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

Identify Stakeholders

Multiple users with different—sometimes conflicting—requirements

May not know what they want

May not be the actual user

Unreasonable requests

Stakeholders other than the users

Find Stakeholders

Analyze stakeholders

Document stakeholders

© 2019 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

Find Stakeholders

Who will use or be affected by the result of a project?

Work on the project

Provide people or resources

Have their routines disrupted

Who will be positively or negatively impacted by the process of performing the project?

Are stakeholders internal or external?

Identify stakeholders –the process of determining the individuals and groups who might impact or be impacted by some aspect of the project.

© 2019 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

Examples of Project Stakeholders

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Breakout Session! Identifying Project Stakeholders

Use classic rules of brainstorming

List project processes and results stakeholders may be interested in

Combine stakeholder list into groups

© 2019 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

Analyze Stakeholders

Prioritize stakeholders

Stakeholder analysis – a stakeholder identification technique composed of gathering and evaluating information to determine whose interests should be emphasized throughout the project.

Power

INTEREST

INFLUENCE

Impact

Urgency

Legitimacy

© 2019 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

Analyze Stakeholders

© 2019 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

Success Criteria for Various Stakeholders

6.3

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Breakout Session! Analyze Project Stakeholders

Prioritize among your stakeholders to ensure the most important project needs are met

Refer to Exhibits 6.2 & 6.3

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Results of Find and Analyze Stakeholders

Set clear direction

Prioritize objectives

Recognize complex tradeoffs and consequences

Facilitate necessary decisions

Develop a shared sense of risk

Build a strong relationship with customers

Lead with an empowering style

Serve as good stewards of resources

© 2019 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

Document Stakeholders

Create a stakeholder register

Capitalize on stakeholder support

Mitigate impact of stakeholder resistance

Stakeholder register – a repository of information regarding all project stakeholders

© 2019 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

Project Stakeholder Register

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Plan Stakeholder Engagement

Create Stakeholder Engagement Assessment Matrix

Define how to engage & manage stakeholders throughout project lifecycle

This matrix is primary tool that comprises stakeholder management plan

Plan to Build Relationships with Stakeholders

PM & team should engage stakeholders throughout lifecycle of project and beyond

Team-building & involving key stakeholders is especially important during planning phase

Developing relationships to influence others is critical

© 2019 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

Plan Stakeholder Engagement

© 2019 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

Relationship Building with Stakeholders

“What is in it for me?”

Treat stakeholders as partners

Use core team relationship building activities

Foster respect and trust

Stakeholder engagement plan – a subsidiary component of the project management plan that defines how to effectively engage stakeholders in planning and performing the project based on the analysis of stakeholders’ needs, wants, and impacts.

© 2019 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

Manage & Monitor Stakeholder Engagement

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Manage Stakeholder Engagement

Share planning documents

Hold informal conversations

Follow the formal change control process

Understand stakeholder assumptions

Elaborate on analysis created for charter

Document expectations regarding project deliverables & have stakeholders verify them prior to project execution

Manage stakeholder engagement – process of the project team communicating and working with stakeholders to satisfy their needs (and desires, when possible), handle issues quickly, and encourage active stakeholder participation throughout.

© 2019 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

Monitor Stakeholder Engagement

Relationships

Communications

Lessons learned

Monitor stakeholder engagement – the process of engaging stakeholders and managing relations with them effectively.

Educated about their roles

Alerted about changes

Asked for early and continuous feedback

© 2019 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

Plan Communications Management

Purposes of a project communications management plan

PM must use effective communications to set & manage stakeholders’ expectations

Ensure that project work is completed properly

Communications plan considerations

Communications matrix

Knowledge management

Communications management plan – a living document and component of the

project management plan that considers stakeholders’ information desires and guides the project communications.

© 2019 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

Purposes of a Project Communications Plan

“Communication leads to cooperation,

which leads to coordination,

which leads to project harmony,

which leads to project success.”

Adedeji Badiru

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Project Communications Plan Considerations

Purpose—Project communications need to be:

Clear

Concise

Courteous

Consistent

Confidential

Compelling

Structures—use existing organizational forms & supplement where necessary

Methods—can be pushed, pulled, or interactive

Timing—can be routine, tied to project life cycle, or as needed

© 2019 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

Project Communications Plan Considerations

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Communications Matrix

Who to learn from?

What to learn?

Who to share with?

What to know?

When to know it?

What communications method?

Who is responsible?

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Communications from Stakeholders

To authorize work

To determine requirements

To uncover and resolve issues

To receive feedback

Velocity, burn down charts, running tested features, earned business value

© 2019 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

Project Communications Matrix

© 2019 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

Breakout Session! Project Communication Matrix

Begin a Communication Matrix for your project, using the columns found in Exhibit 6.9:

Stakeholder

Project Information Needs

Stakeholder Information Needs

Methods

Timing

© 2019 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

Knowledge Management

Capture and reuse knowledge developed

Create a lessons learned knowledge base

Facilitate a lessons learned session for the project

Knowledge—insights derived from information and experience…can be linked & compared to other information

Manage project knowledge—the process of using & developing knoledge to help improve both the current project and the capability of the organization

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Manage Communications

Determine project information needs

Need to be handled accurately, promptly, & effectively

Different stakeholder info needs at different stages of project

Establish Information Retrieval & Distribution System

Target communication only to people who need it

Use newer technologies if helpful, but don’t discard older methods without reason

Use communication management plan & matrix

Constantly ask yourself, “who needs to know what?”

© 2019 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

Project Meeting Management

Establish project plans

Conduct project activities

Verify progress

Make decisions

Accept deliverables

Close out projects

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Improving Project Meetings

Meetings are a process that can be studied & improved

Apply the plan-do-check-act (PDCA) model

Any process practiced repeatedly will improve over time

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PDCA Model Applied to Project Meetings

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Project Meeting Agenda Template

PLAN-

Well-run meetings require planning

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Project Meeting Minutes Template

DO

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Breakout Session! Project Meeting Management

Plan & execute a project meeting. Be prepared to share your agenda (Exhibit 6.11), meeting minutes (Exhibit 6.12), and include a short meeting evaluation (Exhibit 6.14)

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Issues Management

4 primary types of information captured in a project meeting:

Decisions made

New issues surfaced & old issues resolved

Action items agreed to

An evaluation of the meeting

Issue – a situation that requires a decision to be made, but one that cannot be made now (usually due to needing more information or more time)

© 2019 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

The Issues Log

All decisions made should be documented

Issues do not need to be resolved immediately, but they will need to be resolved in time

Important issues are added to the log

Ensures issues are not forgotten

Issues log – a living document in which new and ongoing issues are recorded and stored & resolved issues are removed

© 2019 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

Project Issues Log

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Action Items and Evaluation

Agile evaluations are called retrospectives

For each agreed upon action item, capture who will do it and when

Evaluate meetings with the plus (positives)—delta (change) template

© 2019 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

Summary

After charter approval—identify, prioritize, and document stakeholders

Plan, manage, and monitor stakeholder engagement—through and beyond project lifecycle

Plan & manage communications with a communications plan

Communications matrix

Managing and improving meetings

Managing and escalating issues

Capturing and using lessons learned

© 2019 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

PMBOK Exams

Tremendous overlap between Communications Management & Stakeholders Management (including recent changes—so make sure you are using most recent 6th edition of PMBOK to study!)

Besides developing Charter, only process in Initiating project phase is Identify Stakeholders

Main work of the next phase—the Planning Process Group—is creating the Project Management Plan.

PM plan is aggregate of plans from each of the ten knowledge areas and includes the Communications management plan & Stakeholders Management Plan

As always, be familiar with the inputs, tools & techniques, and outputs for each process

© 2019 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

Casa de Paz Development Project

The stakeholder priority matrix shown is a start and now we need to understand what each needs to share with us and learn from us.

This leads us to create a communications matrix.

We need to develop and use agendas, minutes, issues logs and meeting evaluations.

How would you facilitate Agile ceremonies such as stand-up meetings and retrospectives?

© 2019 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

Project Communication Planning for a Distributed Project

IT rollout of servers, clients, networking equipment & central data center

Need for revision of original communications plan

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